Terms & Conditions

 

1. Purpose

These Terms and Conditions define the rules for accessing and using the Melovio website, as well as the terms governing the sale of products, including personalized songs, digital files, and physical items.

By using this website or placing an order, the user agrees to be bound by these Terms and Conditions in full.

 

2. Website Use

This website is intended for personal and non-commercial use only, unless otherwise authorized in writing by Melovio.

Users agree not to use the website for any unlawful or harmful activity, including but not limited to:

 

  • Sending spam, malware, or viruses

  • Attempting to hack, tamper with, or misuse the system

  • Unauthorized resale of Melovio products or services

 


Melovio reserves the right to restrict or suspend access to the site in the event of abusive or inappropriate behavior.

 

3. Products & Services

Melovio offers customized songs, digital files (MP3, MP4, PDF), and physical products. All creations are tailored based on the information provided by the customer at the time of order.

We reserve the right to decline any order that lacks sufficient information for product creation.

 

Digital Products

 

  • Delivered by email within 24 to 72 hours after order confirmation

  • A limited number of free revisions is included, as specified at checkout

 

Physical Products

 

  • Shipped within 5 to 8 business days after confirmation

  • A tracking number will be provided upon dispatch

 

4. Pricing & Payment

Product prices are displayed in your local currency, automatically adjusted based on your region and device settings. All prices include taxes where applicable.


Shipping costs are calculated at checkout based on the destination and total order weight.


Payments can be made using the secure payment options provided during checkout.


Melovio reserves the right to modify its pricing at any time. Orders will be charged at the price displayed at the time of purchase.

 

5. Refunds & Returns

Digital Products

 

In accordance with international consumer protection laws for digital content, personalized digital files are non-refundable once delivered or downloaded.

If you are unsatisfied, you may request a revision within the number of edits included in your plan.

 

Physical Products

 

You may return a physical product within 14 days of delivery for a refund, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer.

6. Shipping

 

We ship worldwide.

 

  • Domestic (e.g. Europe/US): Estimated delivery within 5 to 8 business days

  • International: Delivery times may vary based on location

 

If your delivery is delayed, please contact us at Melovio@outlook.com and we will assist you as quickly as possible.

 

7. Intellectual Property

All content created by Melovio — including lyrics, musical compositions, designs, and packaging — is protected by intellectual property laws.

These products are for personal use only, unless otherwise agreed in writing.


Reproduction, distribution, commercial use, or public sharing (including on social media or streaming platforms) is strictly prohibited without written authorization.

 

7.1 Copyright and Refunds

 

If a full or partial refund is issued, all intellectual property rights immediately revert to Melovio. This means:

 

  • You are no longer allowed to use, reproduce, share, upload, or distribute the song, lyrics, or any portion of the creative content

  • Any continued use after a refund may result in legal consequences

 

By accepting a refund, the customer acknowledges that Melovio retains full ownership of the creative work and that they may not use it in any capacity going forward.

 

8. Limitation of Liability

Melovio is not responsible for indirect damages, loss of data, or misuse of its products. If you experience any issues, please reach out to our customer support team. We aim to resolve all concerns amicably and professionally.

 

9. Updates to Terms

Melovio reserves the right to update these Terms and Conditions at any time. Any significant changes will be announced on the website. Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

 

10. Governing Law & Jurisdiction

These Terms are governed by the laws applicable in the country of operation of the hosting provider (Shopify Inc.).

In the event of a dispute, jurisdiction will be determined based on the applicable legal framework of the user’s region and Shopify’s legal terms.